Integrated Inbox for
Streamlined Communication

Overview


Managing client communication across multiple platforms—emails, messages, and tasks—can be overwhelming and inefficient. Stax.ai’s Integrated Inbox centralizes all client interactions into one intuitive workspace, eliminating lost emails, scattered requests, and missed follow-ups. TPAs can track conversations, assign tasks, and automate responses, ensuring every client request is handled efficiently. With built-in AI-powered summaries and contextual insights, TPAs gain a clear, real-time view of priorities, reducing email overload and improving response times. The result? A faster, more organized, and more productive workflow for TPAs and plan sponsors.

All Client Messages in One Place

No more switching between email, chat, and portals—everything is unified in the Integrated Inbox.

AI-Powered Summaries & Prioritization

AI extracts key details and flags urgent requests, helping TPAs focus on what matters.

Turn Messages into Actionable Tasks

Convert client emails into To-Do items or project tasks with a single click.

Automated Follow-Ups & Smart Replies

Reduce manual responses with AI-powered templates and auto-reminders.

Full Audit Trail & Compliance Tracking

Maintain a secure, time-stamped history of every client interaction.

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1. Centralize All Client Communication

The Integrated Inbox syncs emails, client portal messages, and notifications into one unified view. No more toggling between platforms—everything is visible in one place, ensuring TPAs never miss a request.

Save time, reduce confusion, and improve response speed by having all communication centralized and easily accessible.

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2. AI-Powered Summaries & Smart Prioritization

Stax.ai’s AI scans inbound messages, extracts key details, and categorizes requests by urgency. AI-generated summaries provide a quick glance at what needs attention, ensuring important tasks are prioritized.

TPAs can spend less time reading through long emails and focus on high-priority tasks immediately.

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3. Convert Messages into Tasks Instantly

With one click, TPAs can convert messages into To-Do tasks or assign them to the right team member. Deadlines, notes, and priority levels can be added directly from the Inbox.

No more lost requests—every client inquiry becomes a structured, trackable task, ensuring accountability.

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4. Automate Follow-Ups & Smart Responses

Use AI-powered Smart Replies to instantly respond to routine questions. For ongoing requests, automated follow-ups remind clients or prompt TPAs to take action—ensuring nothing is left unresolved.

Reduce email fatigue, save time on repetitive responses, and improve client satisfaction with faster communication.

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5. Track Messages and Meetings with Clients

Every email, message, and meeting note related to a client is automatically linked and summarized in Stax.ai’s Client Section. AI extracts key details, providing concise 1-line briefs that highlight important takeaways—making it easy for TPAs to review past interactions at a glance. The full communication history remains accessible in one place, ensuring seamless collaboration across the team.

Save time by quickly catching up on client interactions, avoid redundant conversations, and always stay informed before the next meeting.

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