Python Specialist/Technical Support Engineer

About Stax.ai

Stax.ai is an innovative AI workflow automation platform designed to revolutionize how businesses and individuals approach manual and repetitive tasks. Leveraging advanced AI technology, Stax.ai streamlines operations, enhances productivity, and provides intelligent solutions to complex workflows.

About this position

We are seeking a talented and experienced Python Technical Support Engineer to join our Customer Success team. The ideal candidate will play a pivotal role in customer onboarding, troubleshooting, and developing custom solutions to meet diverse client needs. This position offers a unique opportunity to be at the forefront of AI-driven workflow automation, providing support and solutions to a varied clientele.

Key Responsibilities

• Customer Onboarding and Training: Guide new clients through the Stax.ai platform, ensuring a smooth and effective onboarding experience.

• Technical Support and Troubleshooting: Provide timely and accurate technical assistance to clients, resolving issues related to the platform and its applications.

• Custom Solution Development: Work closely with clients to understand their unique requirements and collaborate with the development team to create tailored Python solutions.

• Feedback and Improvement: Actively solicit client feedback to identify areas for improvement and enhancement in the Stax.ai platform.

• Documentation and Reporting: Maintain detailed documentation of client interactions, issues, and resolutions. Prepare reports on common queries and issues to aid in platform development.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Proficiency in Python scripts, API development and full-stack troubleshooting

• Minimum of 2 years of experience in technical support or a customer-facing role in the tech industry.

• Strong understanding of AI and automation technologies.

• Excellent problem-solving skills and the ability to handle multiple tasks simultaneously.

• Outstanding communication and interpersonal skills.

Preferred Qualifications

• Experience with workflow automation platforms.

• Knowledge of programming languages (e.g., Python, JavaScript) and database management.

• Prior experience in a SaaS or AI-based company.